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Caregivers’ Use of Non-Verbal Cues in Enhancing Patients’ Well-Being and Satisfaction

Authors: Akoja Mofoluke

Publication Type: Journal article

Journal: International Journal Of Scientific & Engineering Research

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Abstract

Non-verbal communication is important in patient-doctor relationship in recording accurate conditions during medical interview. Gestures such as social touch and moderate eye contact are effective in improving the chances of fast recovery. Sometimes, when patients are explaining how they feel, caregivers (doctors and nurses) deviate and conclude without trying to understand the patient. Meanwhile, being able to understand the patient’s body language and facial expressions is key to making correct diagnosis and finding solutions. The study examines Ikenne Local Government caregiver’s knowledge, understanding and extent of use of non-verbal cues in enhancing patient well-being and satisfaction. Anchored on Peplau’s theory and the interaction adaptation theory, a survey was conducted among purposively selected caregivers in Babcock University Teaching Hospital in Ilisan and General Hospital Ikenne. Using the total enumeration sampling technique, 256 caregivers participated in the study. A pre-tested questionnaire was used as data gathering instrument. Only 200 copies of the questionnaire were analysed using descriptive statistical tools. Results show that non-verbal cues caregivers use are touch, eye contact, smile, demonstration, body posture and appearance with the most used being facial expressions (x? = 4.38), and the least being long stare (x? = 3.78). Caregivers have a high understanding of when and how to use them (x? = 4.30). The study recommends more education on the professional use of communication.

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Akoja,M. . (2019). Caregivers’ Use of Non-Verbal Cues in Enhancing Patients’ Well-Being and Satisfaction, 10 (), 17-17.

Akoja,M. . "Caregivers’ Use of Non-Verbal Cues in Enhancing Patients’ Well-Being and Satisfaction" 10, no (), (2019): 17-17.

Akoja,M. and . (2019). Caregivers’ Use of Non-Verbal Cues in Enhancing Patients’ Well-Being and Satisfaction, 10 (), pp17-17.

AkojaM, . Caregivers’ Use of Non-Verbal Cues in Enhancing Patients’ Well-Being and Satisfaction. 2019, 10 ():17-17.

Akoja,Mofoluke , . "Caregivers’ Use of Non-Verbal Cues in Enhancing Patients’ Well-Being and Satisfaction", 10 . (2019) : 17-17.

A.Mofoluke , "Caregivers’ Use of Non-Verbal Cues in Enhancing Patients’ Well-Being and Satisfaction" vol.10, no., pp. 17-17, 2019.

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